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Tuesday, December 29, 2009

Get what you expect

I was meeting with a group of managers a few weeks ago. One of them asked me the best way to get a team to function effectively. One of the first things I said was to let the team members know what your expectations are. I was met with several blank stares.

These managers had the belief that their people knew what they were supposed to do and they didn't need to go around formally letting them know expectations.

To that, I responded, "How do you know they know? Have you asked them?" The answer was "well, not directly".

Our people typically cannot read our minds as much as we'd like them to.

So, how do you get what you expect from others?

1. Tell your team members what you expect in general and/or with a specific task or project.
2. Let your team members what they can expect from you.
3. FOLLOW UP to ensure they're doing what you expect and that they still understand what you want (especially if circumstances have changed a little).

Get what you expect -- by communicating with your people.

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