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Monday, November 2, 2009

Is it your honor?

Do you consider it your honor to be a leader? Is it your honor to be a boss?

When your people come to you for guidance or advice, do you consider it an honor that they ask or are they being pests?

When one of your team members is messing up, do you consider it a pain to have to coach them or do you see it as an honor that you're entrusted to help him or her grow?

When you have customers who are unhappy, does it upset you to have deal with them or do you consider it an honor to be able to perform great service recovery and help them be even more loyal patrons?

Sometimes I think that, as bosses and leaders, we forget that we have been chosen and entrusted to help grow our organizations, develop our teams, and make fanatic fans of our customers.

It IS our honor.