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Thursday, January 21, 2010

Do You Support DOUBLE STANDARDS On Your Team?

Back in November, I wrote a post about Double Standards and the impact managers "doing as I say, not as I do" has on team morale (see post here).

I want to revisit the subject of Double Standards. It appears that some of the leaders who say that Double Standards have no place in their organization need to do a reality check.

I'd like to help with that. Therefore, I have a few questions for managers to help them determine if Double Standards (no matter how small they seem) might actually exist in their offices:

Do you have a policy or rule stating that:

1. Team members must park in less convenient parking spaces so customers have the best ones...but then you end up parking right up front because you're busy and you have to run out a lot and you're only there for a minute (or hour or day)?

2. Lunch is exactly one hour, but you habitually take longer even when the lunches aren't business related...because you work more than 40 hours a week and so the rule wasn't really meant for you?

3. No food and/or drink are allowed at the desks because it looks unprofessional to customers...but you actually have an office and a door so your office looks like a small convenience store? After all, the customers don't go in there.

4. Snacks and/or drinks are provided only for the customers so you make staff members bring their own snacks and drinks...but you're so busy that you didn't get to take lunch or you have to work late and so you deserve to get free snacks from the company.

5. Staff must greet or, at least, acknowledge customers within 3-5 seconds of them entering your establishment or the team members get in trouble...but you don't directly work with customers so you can go so far as ignore them. I mean, it's not really your job, is it?

And, the list goes on...

If you don't think your team members notice such small, little things, you are probably smoking something illegal.

You want to help morale in your office? Then make sure you follow your own rules. Nothing hurts team attitudes more than bosses who apply one set of rules for the team and then have a "special" set for themselves.

Do you have any other examples of rule breaking like above?