What do they expect from me?

BOSS
1. What does he or she expect from me?
He or she expects me to:

~Represent the team in a professional manner.
~Be an engaged, focused leader who keys on the mission and the good of the team.
~Make him or her look good.

2. How do I need to influence my boss?
I need to take a positive, but objective view of situations. I can bring up issues that I feel need addressing, but if he or she disagrees with me, I run with them like they’re my own (unless illegal or unethical).

TEAM
1. What does the team expect from me?
They expect me to:

~Lead them, but not manage them.
~Help them develop so they can grow.
~Help provide answers when they need them.
~Support their efforts.

2. How do I need to influence them?

~Listen and allow them to talk (and complain).
~Don’t shut them down.
~Show them a good example.

CUSTOMERS
1. What do my customers expect from me?
They expect me to:

~Put them first.
~Understand their needs.
~Fix their problems.
~Not give excuses.

2. How do I need to influence them?

~Listen and allow them to talk (and complain).
~“Be There” for them.

FOR ALL
1. I need to exhibit an empathetic spirit.
2. I must be credible.